FAQs

Our average placement timeline ranges from 2 to 6 weeks, depending on your family’s needs and scheduling preferences. We also offer emergency placement services for urgent care needs.

We offer a 90-day guarantee on all permanent placements. If the match ends due to the nanny’s performance or fit, we provide one complimentary replacement.

All nannies are required to have an up-to-date CPR and First Aid certifications at all times. We also require nannies to have either a nanny certification, Early Childhood Education Degree, Newborn Care Specialist Certification, or other recognized childcare certifications (e.g., Shaken Baby, SIDS, Safe Sleep, etc)

Yes, a nanny trial is required for all placements. This is an important step that allows your family to observe the nanny in real time-getting a genuine feel for their caregiving style, personality, and how they interact with your child(ren). The length of the trials is entirely up to your preference-some families choose a few full days, while others opt for a full week. We highly recommend one week to gain the clearest understanding of the nanny’s fit within your home and routine.